FAQ

Yes, that's usually perfectly fine. If you're using hormonal contraception, such as the pill or an IUD, you're influencing your natural cycle, and it might be beneficial to get some extra support from certain vitamins and minerals. Would you like to support your female cycle naturally whilst using contraception? Have a look at our range of supplements for around menstruation or seek advice in-store. Please note: this in no way replaces medical advice. Always consult your doctor for guidance.

Menopause usually begins with subtle changes: irregular periods, warmer nights, or slight mood swings. These signals arise because oestrogen production gradually declines. Want to know more? Read here about what happens in your body during menopause.

Most women notice the first changes between the ages of 45 and 55, although it can occur earlier or later. Menopause is different for everyone and can last several years.

The metabolism slows down and muscle mass decreases, causing weight to increase more quickly. Eat a diet rich in protein and fibre, exercise daily, and ensure you consume enough foods with B vitamins that help release energy from food.

Hot flushes occur due to sudden temperature fluctuations caused by declining oestrogen levels. Staying hydrated, wearing breathable clothing, and taking moments to rest can be beneficial.

Hormone therapy directly supplements oestrogen, whereas natural supplements support the body in maintaining its own balance. They contain vitamins, minerals, and plant extracts, and do not include synthetic hormones.

Once your order has been dispatched, you will receive a shipping confirmation with a track & trace link from PostNL. This allows you to precisely track where your parcel is and when you can expect it.

You can always check the status in your Vitaminstore account under My Orders. Haven't got an account or haven't received a shipping email? Please check your spam folder or contact our customer service via info@vitaminstore.nl/en.

Not yet dispatched? Most orders are shipped within 1-2 working days:

• Ordered before 23:59 = delivered tomorrow (applies to most products)
• Ordered today, delivered in 1-2 working days (applies to specific brands)

Please note: During busy periods (such as holidays or promotions), processing and delivery may take a bit longer. We will keep you updated via email.
Want to know more about delivery times? See "What is the delivery time of your products/my order?"

The female body is in a constant state of change. Each week brings a different phase in the cycle, during pregnancy, and even after the fertile period during menopause. Each of these phases requires something different from your body, and supplements for women can provide you with the exact support that suits you at that particular moment.

First, check:

• See if it has been delivered to the neighbours (check Track & Trace for delivery location)
• Verify if it has been sent to a collection point
• Check your letterbox, back entrance or other spots around your home

Still can't find it? Get in touch with our customer service via chat, phone (085 888 1483) or email. Keep your order number and Track & Trace code handy.

We will then initiate an investigation with PostNL. Don't worry — we always ensure you receive your order or get your purchase amount refunded.

You can delete your VitaminStore account at any time yourself:

1. Go to your account (click on your name at the top right)
2. Click on "Data & Preferences"
3. Click on "Personal Data"
4. Click on "Delete Account"

Note: Deleting your account will result in the loss of your VitaminPoints, VitaminClub level, order history, and active RepeatEase subscriptions.

Do you only want to stop receiving emails? Then adjust your communication preferences under "Preferences" in your account.

Once we have received and checked your return, we will process the refund within 14 working days.

The money will be automatically refunded to the account or payment method you used. Depending on your bank, it may take 1-3 working days for the amount to appear in your account. Is it taking longer than expected? Then please contact our customer service at info@vitaminstore.nl .

Not satisfied with your order, our service, or a product? We understand that this can be frustrating and are here to assist you.

Submitting a complaint
Send your complaint to info@vitaminstore.nl for the attention of Customer Service

In your message, please include:

• Your order number (if applicable)
• A clear description of the issue
• Any photos to support your claim

We will contact you as soon as possible to work together on finding a suitable solution.

Formal complaints procedure
If we can't resolve it together, you can make use of our formal complaints procedure. A dedicated complaints handler will investigate your complaint and propose a solution. The process is free of charge and you will receive a response within 4 weeks.

If this does not lead to an agreement, you can present your complaint to the court in Amsterdam.

Returning in-store: Bring your product(s) to one of our stores, no need to pack them.

Returning via courier service: Carefully pack the products in their original packaging with the protective materials. Many of our products come in glass jars, so always use the original protection to prevent breakage during transport. Attach the return label to your package (ensure the old label is unreadable) or use the QR code at a staffed PostNL parcel point.

For products where hygiene is important, such as tablets, capsules, powders, drinks, creams, and oils, these products cannot be returned for health protection reasons if the seal has been broken after delivery. If you have damaged products during use, we may charge you for this.

You can easily adjust your communication preferences in your account:

1. Log in to your account
2. Go to Data & Preferences → Preferences
3. Here, you can tick or untick what you'd like to receive by category:
   • Newsletter: general offers, products, and healthy lifestyle  
   • Promotional emails: personal offers, discount vouchers, and promotions
   • VitaminClub mail: personal discount vouchers and invitations to exclusive events
   • Vitaminstore Magazine: inspiration to work on your health goals
4.  Click on "Save Preferences"

Please note: It may take up to 48 hours for your preferences to be processed.

Yes, paying at Vitaminstore is 100% safe. We utilise:

• SSL certificate (https) for encrypted connections
• Mollie as a reliable payment provider
• PCI-DSS certified systems
• Secure payment environment

We do not store credit card details on our servers. All payment information is processed directly and securely by our payment partner.

Your hormones move in a natural rhythm - and you can feel it. In each phase, the balance between oestrogen and progesterone changes, which can affect your energy, mood, appetite, and focus. That's completely normal. By getting to know your cycle better, you'll find it easier to understand why you feel powerful at some moments and at other times have a greater need for rest.

Your hormones respond to a variety of factors: sleep, nutrition, stress, exercise, medication, and even your daily routine. If any of these elements are out of balance for a prolonged period, it can reflect in your cycle, energy, or mood. Fortunately, with small adjustments - such as getting enough sleep and relaxation, regular exercise, and nutritious food - you can provide a great deal of support.

Foods rich in vitamins, minerals, and healthy fats help your body function well. Think of vegetables, fruits, whole grains, nuts, seeds, legumes, and plenty of proteins. You might notice different needs during each phase of your cycle — this is quite normal. For instance, your calorie needs are higher during your luteal phase and menstruation. So, listen to your body and eat enough. Tip: Do you have many (unhealthy) cravings? Try combining them with something healthy. For example, enjoy your favourite chocolate with a bowl of grapes, or crisps with some cucumbers. This way, you don't have to forbid yourself anything, but you still make it a nourishing moment.

During the luteal phase, your body is working hard and often uses a bit more energy. As a result, you may feel hungrier, reach for snacks more quickly, or crave sweet things. It's all part of the process. Make sure you get enough proteins, fibres, and healthy fats - these will help you stay fuller for longer and support your energy levels.

Multi Woman is specially formulated with vitamins and minerals that cater to the needs of women. For instance, it includes magnesium for muscles, B vitamins to support energy levels, and zinc for normal hormonal balance. A regular multivitamin often has a more general composition. As a result, Multi Woman is better suited to provide the daily support that the female body might require.

In most cases, you can safely use supplements alongside contraceptives. Vitamins and minerals serve a different function in your body compared to (hormonal) contraceptives. If you have any doubts about your situation, are taking medication, or have specific concerns, it's always a good idea to seek advice from a specialist or your GP.

RDA and RI are both terms for the recommended daily allowance of vitamins and minerals.

RDA (Recommended Daily Allowance)  
This is the Dutch term for the recommended daily allowance.

RI (Reference Intake)  
This is the European term. RDA and RI mean the same and indicate how much of the recommended daily allowance a product contains.

Example  
“Vitamin C: 80 mg (100% RI)” means that with this product you get the full recommended daily allowance of vitamin C.

What do the percentages mean?

• 100% RI = exactly the recommended daily allowance  
• Less than 100% RI = the supplement contains part of the daily requirement  
• More than 100% RI = the supplement contains more than the daily requirement  

Example
“Vitamin D: 25 mcg (500% RI)” means 5 times the recommended daily allowance. This is often safe and may even be recommended in cases of deficiency.

Note  
The RI is based on average adults. Your personal needs may be higher or lower. If in doubt, we recommend consulting a doctor or nutritionist.

Questions about dosage?  
Contact us via info@vitaminstore.nl or visit one of our stores for advice.

Proper storage ensures that your supplements remain as effective as possible:

General storage tips

• Store supplements at room temperature (15-25°C)
• Keep them dry - avoid moisture (so not in the bathroom!)
• Protect from direct sunlight
• Always seal containers tightly after use
• Keep out of reach of children

Specific supplements

• Probiotics: often need to be kept cool (refrigerator), check the label
• Omega-3/fish oil: store in a dark and cool place, can be refrigerated
• Vitamin D drops: protect from light
• Powdered supplements: ensure they are sealed tightly to keep out moisture

Each product will have the recommended storage conditions listed. Follow these instructions for the best quality.

Vitamin D is an essential vitamin that your body needs for various functions. It supports your immune system, aids in the absorption of calcium, and supports bones, teeth, and muscles.

Your body produces vitamin D through sunlight. It is also found in foods such as oily fish, eggs, and fortified dairy products. However, this is not always sufficient – especially during autumn or winter. A supplement can then be a wise addition.

In certain situations, it is advisable to supplement with vitamin D – for instance, if you spend little time outdoors, wear covering clothing, or have a darker skin tone. Children, the elderly, pregnant women, and those following a plant-based diet are also advised to take extra vitamin D.

Liquid vitamin D is perfect if you struggle with taking supplements or wish to dose flexibly – for instance, for children or babies. Capsules are convenient for adults and children who prefer ease: the exact amount in one go.

Vitamin D aids in the proper absorption of calcium from food. Vitamin K2 then assists with the uptake of calcium into the bones. Together, they form a clever combination to support your bones.

Most vitamin D3 is derived from lanolin, but there is also a 100% plant-based variant: from lichen. In our vegan vitamin D supplements, we use this form – certified – so you can confidently choose an effective and plant-based product.

That depends on age, preference (for example, gummy or drop) and nutritional needs. Pay attention to the presence of ingredients such as vitamin D, C, and B vitamins. 

There are multivitamins available from 1 year old. Always check the recommended dosage per age group. 

Gummies are suitable for children who have difficulty swallowing. Drops are convenient for young children. Chewable tablets are ideal from the age of 2. 

Yes, our range includes several vegan and sugar-free options. 

Usually once a day. Always consult the packaging or an expert for advice. 

Enzymes are proteins found in our digestive system. They are also known as digestive enzymes. There are various types of enzymes that process specific kinds of food. For instance, there are protein-splitting enzymes to break down proteins, fibre-splitting enzymes to digest fibres, carbohydrate-splitting enzymes to process carbohydrates, fat-splitting enzymes to convert fats into fatty acids, and lactose-digesting enzymes to digest lactose.

Enzymes play a crucial role in various bodily processes: 

• Enzymes support digestion 

• Enzymes facilitate the absorption of nutrients

• Enzymes aid in the elimination of waste products

The amount of enzyme supplement required varies from person to person. Therefore, it is advisable to seek advice rather than taking something at random. You can contact us for guidance, online via chat or in-store.

Iodine is a trace element involved in various processes in the body. It is particularly associated with the thyroid gland. A well-functioning thyroid is important for proper body growth, the development of the nervous system, and the support of energy metabolism. This trace element naturally occurs in seawater, soil, and drinking water. Through fish and vegetables, iodine enters our food chain. The average diet in the Netherlands is not very rich in iodine. Therefore, there are several products to which iodine is added, such as bread (substitutes), meat (substitutes), and baking and table salt.

Iodine has various health benefits:

• Iodine supports the natural growth process of children
• Iodine is good for your concentration, memory, and maintaining a clear mind
• Iodine supports normal energy metabolism
• Iodine supports learning abilities
• Iodine helps keep the skin healthy

For an adult, an intake of 150 micrograms per day is sufficient. For pregnant women or those breastfeeding, this is slightly higher. The safe upper limit for adults, pregnant women, and lactation is 600 micrograms; for children, it is 200 micrograms per day. If you know that you have a disrupted thyroid function, a high iodine intake can be dangerous. Your treating physician can provide more information about this.

A self-tanner is the solution for a sun-kissed skin without harmful UV radiation. At Vitaminstore, you’ll find a wide range of self-tanners for the face and body, tailored to different skin types. Our products contain natural ingredients such as aloe vera, coconut oil, and DHA from sugar beets – safe and effective.

Whether you’re searching for the best self-tanner for your face or a fast-acting mousse for your body, we offer top brands that are often dermatologically tested and easy to apply. Our self-tanners are also often vegan, cruelty-free, and free from parabens.

Ashwagandha is a herb widely used in traditional Ayurvedic medicine and can be found in India, Africa, and the Mediterranean region. Ashwagandha comes from Sanskrit, a classical Indian language. The word ashwagandha is derived from "ashva", meaning horse, and "gandha", meaning smell, referring to the root which supposedly has a horse-like scent. Ashwagandha is also known as "Indian Ginseng" or Winter Cherry. As the name suggests, the long branches bear red, berry-like fruits. The roots and leaves of ashwagandha are used for their active compounds. The main active compound is withanolide, which is a flavonoid. Flavonoids are found not only in herbs but also in vegetables, fruits, and nuts. Want to know more? Read all about ashwagandha here.

• Ashwagandha can be used for stress or tension*

• Ashwagandha is beneficial for a good mental balance*

• Ashwagandha has a relaxing and calming effect*

* Health claims pending approval by the European Commission.

There is no recommended daily amount of ashwagandha. In an ashwagandha supplement, it is important that there is enough of the active compound, withanolide, per dose. You can easily check this by looking for the KSM-66® quality mark. KSM-66® represents a high-quality ashwagandha extract where the full spectrum of active compounds from the root is extracted. The patented KSM-66® extract is derived from organically grown ashwagandha and contains a guaranteed 15 mg of withanolide per capsule. For most ashwagandha supplements, one to two capsules per day are sufficient.

In addition to the active compound withanolide, the leaves of the ashwagandha herb also contain another compound: withaferin A. However, you would rather not ingest this compound as it does not have a positive effect on the body and can even negatively affect the efficacy of withanolide. So be sure to check this when choosing an ashwagandha supplement.

Chromium, also known as chrome, is a mineral. You can find chromium in vegetables, fruits, whole grain products, and in small amounts in meat and dairy products. It is unlikely to develop a chromium deficiency. With a varied diet, you will get enough chromium.

Chromium offers several health benefits:

• Chromium helps maintain normal blood sugar levels
• Chromium contributes to a normal metabolism of macronutrients
• Chromium plays a role in the action of insulin in the body
• Chromium is involved in carbohydrate metabolism

With a balanced diet, you will get enough chromium. If you have an increased need, you can supplement with a chromium supplement. One tablet per day is sufficient.

Potassium is a mineral that we obtain through our diet. You can find potassium in nearly all foods. High amounts of potassium are found in vegetables, fruits, potatoes, meat, fish, nuts, dairy, and legumes. The kidneys regulate the amount of potassium in the body, allowing you to excrete any excess potassium.