Order

When you order online, you can choose to have the order delivered to an address (home, work, as a gift to another address) or to collect the ordered products at a pick-up point or a Vitaminstore shop near you.

Placing an order on our website is simple and consists of the following steps:

1. When you have placed a product in your shopping cart, you can choose to order immediately (click "go to shopping cart") or save for later (click "continue shopping").
2. Once you have placed all your desired products in the shopping cart, you can proceed to the next step of ordering.
3. Do you have a discount code? Then enter it in the box under the orange button "Proceed to checkout" (Apply discount code (optional)) and click apply.
4. Then click the orange button "Proceed to checkout"
5. In this step, you can log into your customer account, create an account (register*) if you are ordering for the first time, or continue as a guest. If you are logged in, you will go directly to shipping & payment.
6. Then choose at Delivery whether you want the order delivered to an address, delivered to a pick-up point, or collected from one of our shops.
7. At Delivery methods, choose how you want the package delivered; Regular PostNL delivery, evening delivery, or pick-up at a pick-up point.
8. In the Summary, you will see what the total amount is and which items you want to order. If you want to change something, click the button at the bottom of the page "Back to shopping cart".
9. Is everything correct? Then you can choose the payment method. Then scroll down and click at the bottom on the orange button: "Proceed to payment". After this, you can no longer change anything in the order.
10. After clicking the 'Proceed to payment' button, the order is completed and will be processed by us. If you still see something that is not correct, please contact our customer service. By phone 020 2457685 on weekdays between 9:00-12:30 and 13:00-17:00 or by email: info@vitaminstore.nl.

Do you get a message that your phone number is incorrect? Make sure you have entered a 10-digit number (without spaces or hyphens), both in your account and at the shipping address.

Your order is dispatched by the carrier of your choosing and is generally delivered within 1-3 working days to the shipping address you have specified. Should this timeframe be exceeded, we will inform you promptly. For further details, please see delivery times.

All prices include VAT, excluding any delivery charges.

Your order is shipped with the carrier of your choice, PostNL or Cycloon. When your order is offered to the carrier, you will receive an email from us with the Track & Trace code of your order. This code gives you all the information about when your order will be offered and where it is currently located. You are responsible for following the Track & Trace code for changes from the carrier.  
PostNL offers your package once and then sends it to a pick-up point near you, where it will remain available for you to collect for a week. Cycloon generally offers the package twice before returning it to us. With all carriers, you need to keep an eye on the track and trace code for any changes.  
Has your package not been delivered, but is it listed in the Track & Trace? Then first check if it might have been delivered to the neighbours or sent to a pick-up location (no notes are left in the mailbox anymore, check the carrier's site or app for this). If they have not received your package either, please contact our customer service via 020 245 7685 (weekdays between 9.00-12:30 and 13:00-17.00) or via info@vitaminstore.nl. Keep your order number handy so we can assist you properly.

With our order system, we can no longer cancel or change placed orders. If you still wish to change or cancel your order, you can refuse your package at the door, after which your order will be returned to us. See returns for more information.

Of course, it is also possible to cancel your received order yourself within 14 days, provided the product is unopened or undamaged. See returns for more information.

Your order includes a packing slip/invoice with the VAT mentioned, which you can use for your administration. If you want a digital invoice, create an account before placing an order. After your order, you can easily download the invoice by clicking on the order in your account and then clicking the "download invoice (pdf)" button at the top right.

Go to the shopping cart (click the shopping cart button at the top right) and under the orange button "Proceed to checkout" you will see the Apply discount code box (optional), click on it and type or paste your discount code in the box and the discount will be applied for you.

Have you placed an order within a promotional period and forgotten to apply your discount code? Then contact our customer service via info@vitaminstore.nl. Provide your details, your order number, and your valid discount code, and we will ensure your discount is applied to your order.

We do everything we can to ensure your order is delivered complete and in good condition. Unfortunately, sometimes things do go wrong. We advise you to take a clear photo of the condition of the product upon receipt and email it to us along with the order number and your details via info@vitaminstore.nl. In consultation, we will provide an appropriate solution.