FAQ
How can I return (part of) my order?
It's a shame that your order doesn't quite meet your expectations! You can easily return a product or order within 14 days. For this, you can use our return portal, where you can quickly and easily arrange your returns online. We explain how to return a package or product here.
My order has not been delivered, what now?
If your package hasn't been delivered, but it does appear in track & trace, first check if it might have been delivered to your neighbours (no notes are left in the mailbox anymore, check the carrier's site or app). If they haven't received your package either, please contact our customer service at 020 245 7685 (weekdays 9.00-12:30 and 13:00-17.00) or via info@vitaminstore.nl. Have your order number ready.
What are the shipping costs?
Shipping is always free for own brand products and for orders from €25 in the Netherlands, Belgium, and Germany.
For orders of non-own brand products up to €25, we charge €3.95 shipping costs. The rates for countries outside the Netherlands, Belgium, and Germany can be found here.
Do you also ship abroad?
Yes, we ship to the following countries:
- Germany and Belgium - Free for orders from €25, otherwise €3.95.
- Denmark, France, Italy, Luxembourg, Monaco, Austria, Spain, United Kingdom, and Sweden - €19.95
- Bosnia and Herzegovina, Cyprus, Finland, Greece, Hungary, Ireland, Croatia, Macedonia, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Czech Republic, Turkey, and Switzerland - €24.95
- Argentina, Australia, Brazil, Canada, China, Hong Kong, Japan, New Zealand, Nigeria, Russia, Saudi Arabia, Singapore, Suriname, Taiwan, United Arab Emirates, United States, and South Africa - €34.95
Unfortunately, we do not ship to countries other than those mentioned above.
Prices are subject to change.
I receive a message that my phone number is incorrect, what now?
Enter a 10-digit number (without spaces or hyphens), both in your account and at the shipping address.
The product I ordered is damaged, what now?
It's unfortunate that your order has arrived damaged! You can report this to our customer service within 14 days. Take a clear photo of the damaged product and easily report it to us online via our return portal. We explain how to report a package or product here.
How can I request a new password?
Go to request a new password.
Enter your email address here, and you will then receive an email from us to create a new password.