FAQ

Once your order has been dispatched, you will receive a shipping confirmation with a track & trace link from PostNL. This allows you to precisely track where your parcel is and when you can expect it.

You can always check the status in your Vitaminstore account under My Orders. Haven't got an account or haven't received a shipping email? Please check your spam folder or contact our customer service via info@vitaminstore.nl/en.

Not yet dispatched? Most orders are shipped within 1-2 working days:

• Ordered before 23:59 = delivered tomorrow (applies to most products)
• Ordered today, delivered in 1-2 working days (applies to specific brands)

Please note: During busy periods (such as holidays or promotions), processing and delivery may take a bit longer. We will keep you updated via email.
Want to know more about delivery times? See "What is the delivery time of your products/my order?"

Our range consists of different product groups, each with its own delivery time. On the product page, depending on the product, there are two types of delivery times:

Order by 23:59, delivered tomorrow
This applies to the majority of our range that is directly available, including all Vitaminstore brand and Solgar products.

• Orders placed on weekdays before 23:59 are typically dispatched the same day.
• Orders placed between Saturday and Sunday 21:00 are dispatched on Sunday.

Order today, delivered in 1-2 working days!
This applies to products with a slightly longer delivery time, such as specific brands. If you order this product between Thursday and Sunday, your order will be processed and dispatched on Monday.

If your order contains products with different delivery times, they will be combined and delivered in one go. As a result, the delivery time of 1–2 working days applies.

*During busy periods or exceptions (such as holidays or promotions), delivery may take a little longer. Once your order is on its way, we will keep you updated via email.

Your order will be shipped with PostNL. Once your order has been handed over to the carrier, you will receive an email from us with a track & trace code. With this code, you can see when your order will be delivered and where your parcel is.

Track your parcel via PostNL: Track & trace (enter your track & trace code and postcode)

PostNL will attempt delivery once. Not at home? Then it will be taken to a nearby PostNL collection point. It will be available there for collection for 7 days. Please note: PostNL no longer leaves calling cards, so keep an eye on the track & trace code for updates or changes.

Parcel marked as ‘delivered’, but not received

First, please check the following:

• Check the track & trace to see whether the parcel may have been delivered to a neighbour.
• Check whether the parcel has been sent to a collection point.
• See whether it has been left in or around your home (sometimes placed by the back door or in a shed).

Have you checked everything and still not received the parcel?
Then please contact our customer service team via info@vitaminstore.nl. We will then start an investigation with PostNL into whether and when the parcel was delivered, and we will get back to you about this. This may take some time.

We're sorry to hear that your order hasn't quite met your expectations!

Returning a product or order is very straightforward and can be done within 14 days of receipt.

Return in-store (free)
You can also return (part of) your order for free at one of our stores. In this case, you do not need to register your return via the return portal.

Return by post
For this, use our return portal. There, you can quickly and easily register your return and download the shipping label.

Please note: Returning via the return portal is not free; the shipping costs are at your own expense.

Would you like to know exactly how the return process works? Read here step by step how you can return (part of) your order.

Important note
Do not use the return portal to ask questions about shipping, delivery times, or complaints. For these queries, you can contact info@vitaminstore.nl or call our customer service.

Shipping is always free for:

• Products from the Vitaminstore brand

• Orders from € 25,- in the Netherlands, Belgium and Germany

For orders under € 25,- (containing only non-Vitaminstore brand products), we charge € 3,95 shipping costs.

You can find the rates for other countries here.

Good to know: the minimum order value at Vitaminstore is € 7,50.

Germany and Belgium
Free shipping on orders over €25.
For orders under €25, we charge €3.95 for shipping.

Denmark, France, Italy, Luxembourg, Monaco, Austria, Spain, United Kingdom, and Sweden
€19.95 shipping cost per order.

Bosnia and Herzegovina, Cyprus, Finland, Greece, Hungary, Ireland, Croatia, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Czech Republic, Turkey, and Switzerland
€24.95 shipping cost per order.

Argentina, Australia, Brazil, Canada, China, Hong Kong, Japan, New Zealand, Nigeria, Saudi Arabia, Singapore, Suriname, Taiwan, United Arab Emirates, and South Africa
€34.95 shipping cost per order.

We currently ship only to the countries mentioned above.
Prices are subject to change.

How unfortunate that your product has arrived damaged!

Please report a broken or damaged product directly to our customer service via info@vitaminstore.nl and include a photo of the product and packaging.

Do not report this via the return portal.

We will ensure a suitable solution as soon as possible, such as sending a replacement shipment or refunding your order.