FAQ

Once your order has been dispatched, you will receive a shipping confirmation with a track & trace link from PostNL. This allows you to see exactly where your parcel is and when you can expect it.

You can also always check the status in your Vitaminstore account under My Orders. Don't have an account or haven't received a shipping email? Please check your spam folder.

Not yet dispatched? Most orders are shipped within 1-2 working days:

• Ordered before 23:59 = delivery tomorrow (applies to most products)
• Ordered before 21:00 = delivery the day after tomorrow (applies to specific brands)

Note: During busy periods (such as holidays or promotions), processing and delivery may take a little longer. We will keep you updated via email.
Want to know more about delivery times? See "What is the delivery time for your products/my order?"

Our range consists of different product groups, each with its own delivery time:

Order by 23:59, receive it tomorrow
This applies to the majority of our range that is directly available, including all Vitaminstore brand and Solgar products.

• Orders placed on weekdays before 23:59 are usually shipped the same day.
• Orders placed between Saturday and Sunday at 21:00 are shipped on Sunday.

Order by 21:00, receive it the day after tomorrow
This applies to products with a slightly longer delivery time, such as specific brands. If you order between  Thursday 21:00 and Sunday 21:00, your order will be processed and shipped on Monday.

*During busy periods or exceptions (such as holidays or promotions), delivery may take a little longer. Once your order is on its way, we will keep you updated via email.

Your order is being shipped with PostNL. Once your order has been handed over to the carrier, you will receive an email from us with a track & trace code. With this code, you can see when your order will be delivered and where your parcel is located.

Track your parcel via PostNL: Track & trace (enter your track & trace code and postcode)

PostNL will attempt delivery of your parcel once. Not at home? Then it will be taken to a PostNL collection point near you. It will be available there for 7 days for you to collect. Please note: PostNL no longer leaves notes, so keep an eye on the track & trace code for updates or changes.

Parcel marked as 'delivered', but not received

First, check the following:

• Check in the track & trace if the parcel might have been delivered to the neighbours.
• Check if the parcel has been sent to a collection point.
• See if it has been left in or around your house (sometimes placed by the back door or in a shed).

Have you checked everything and still not received the parcel?
Then contact our customer service via info@vitaminstore.nl. We will then initiate an investigation with PostNL and ensure an appropriate solution.

We're sorry to hear that your order hasn't quite met your expectations!

Returning a product or order is very straightforward and can be done within 14 days of receipt.

Return in-store (free)
You can also return (part of) your order for free at one of our stores. In this case, you do not need to register your return via the return portal.

Return by post
For this, use our return portal. There, you can quickly and easily register your return and download the shipping label.

Please note: Returning via the return portal is not free; the shipping costs are at your own expense.

Would you like to know exactly how the return process works? Read here step by step how you can return (part of) your order.

Important note
Do not use the return portal to ask questions about shipping, delivery times, or complaints. For these queries, you can contact info@vitaminstore.nl or call our customer service.

Shipping is always free for:

• Products from Vitaminstore brand and Solgar Vitamins

• Orders over € 25,- in the Netherlands, Belgium, and Germany

For orders under € 25,- (with only non-Vitaminstore brand and Solgar products), we charge € 3.95 shipping costs.

The rates for other countries can be found here.

Good to know: the minimum order value at Vitaminstore is € 7.50.

Germany and Belgium
Free shipping on orders over €25.
For orders under €25, we charge €3.95 for shipping.

Denmark, France, Italy, Luxembourg, Monaco, Austria, Spain, United Kingdom, and Sweden
€19.95 shipping cost per order.

Bosnia and Herzegovina, Cyprus, Finland, Greece, Hungary, Ireland, Croatia, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Czech Republic, Turkey, and Switzerland
€24.95 shipping cost per order.

Argentina, Australia, Brazil, Canada, China, Hong Kong, Japan, New Zealand, Nigeria, Saudi Arabia, Singapore, Suriname, Taiwan, United Arab Emirates, and South Africa
€34.95 shipping cost per order.

We currently ship only to the countries mentioned above.
Prices are subject to change.

How unfortunate that your product has arrived damaged!

Please report a broken or damaged product directly to our customer service via info@vitaminstore.nl and include a photo of the product and packaging.

Do not report this via the return portal.

We will ensure a suitable solution as soon as possible, such as sending a replacement shipment or refunding your order.

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