Transportation and delivery

Our range consists of different product groups, each with its own delivery time. On the product page, depending on the product, there are two types of delivery times:

Order by 23:59, delivered tomorrow
This applies to the majority of our range that is directly available, including all Vitaminstore brand and Solgar products.

• Orders placed on weekdays before 23:59 are typically dispatched the same day.
• Orders placed between Saturday and Sunday 21:00 are dispatched on Sunday.

Order today, delivered in 1-2 working days!
This applies to products with a slightly longer delivery time, such as specific brands. If you order this product between Thursday and Sunday, your order will be processed and dispatched on Monday.

If your order contains products with different delivery times, they will be combined and delivered in one go. As a result, the delivery time of 1–2 working days applies.

*During busy periods or exceptions (such as holidays or promotions), delivery may take a little longer. Once your order is on its way, we will keep you updated via email.

Once your order has been dispatched, you will receive a shipping confirmation with a track & trace link from PostNL. This allows you to precisely track where your parcel is and when you can expect it.

You can always check the status in your Vitaminstore account under My Orders. Haven't got an account or haven't received a shipping email? Please check your spam folder or contact our customer service via info@vitaminstore.nl/en.

Not yet dispatched? Most orders are shipped within 1-2 working days:

• Ordered before 23:59 = delivered tomorrow (applies to most products)
• Ordered today, delivered in 1-2 working days (applies to specific brands)

Please note: During busy periods (such as holidays or promotions), processing and delivery may take a bit longer. We will keep you updated via email.
Want to know more about delivery times? See "What is the delivery time of your products/my order?"

Shipping is always free for:

• Products from Vitaminstore brand and Solgar Vitamins

• Orders over € 25,- in the Netherlands, Belgium, and Germany

For orders under € 25,- (with only non-Vitaminstore brand and Solgar products), we charge € 3.95 shipping costs.

The rates for other countries can be found here.

Good to know: the minimum order value at Vitaminstore is € 7.50.

Germany and Belgium
Free shipping on orders over €25.
For orders under €25, we charge €3.95 for shipping.

Denmark, France, Italy, Luxembourg, Monaco, Austria, Spain, United Kingdom, and Sweden
€19.95 shipping cost per order.

Bosnia and Herzegovina, Cyprus, Finland, Greece, Hungary, Ireland, Croatia, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Czech Republic, Turkey, and Switzerland
€24.95 shipping cost per order.

Argentina, Australia, Brazil, Canada, China, Hong Kong, Japan, New Zealand, Nigeria, Saudi Arabia, Singapore, Suriname, Taiwan, United Arab Emirates, and South Africa
€34.95 shipping cost per order.

We currently ship only to the countries mentioned above.
Prices are subject to change.

Your order is being shipped with PostNL. Once your order has been handed over to the carrier, you will receive an email from us with a track & trace code. With this code, you can see when your order will be delivered and where your parcel is located.

Track your parcel via PostNL: Track & trace (enter your track & trace code and postcode)

PostNL will attempt delivery of your parcel once. Not at home? Then it will be taken to a PostNL collection point near you. It will be available there for 7 days for you to collect. Please note: PostNL no longer leaves notes, so keep an eye on the track & trace code for updates or changes.

Parcel marked as 'delivered', but not received

First, check the following:

• Check in the track & trace if the parcel might have been delivered to the neighbours.
• Check if the parcel has been sent to a collection point.
• See if it has been left in or around your house (sometimes placed by the back door or in a shed).

Have you checked everything and still not received the parcel?
Then contact our customer service via info@vitaminstore.nl. We will then initiate an investigation with PostNL and ensure an appropriate solution.