FAQ

Probiotics are live bacteria that naturally occur in your gut and contribute to a healthy gut flora. Using a good probiotic, such as those from Now Probiotics, can provide support for digestive issues like diarrhoea or bloating.

For optimal effectiveness in the gut, it's best to take probiotics on an empty stomach or just before bedtime.

The choice depends on your needs. Formulas containing Lactobacillus acidophilus and fibres such as psyllium provide broad support for the gut.

Progesterone cream contains natural progesterone that is absorbed through the skin. It can assist when there are higher oestrogen levels than progesterone levels (oestrogen dominance), such as during menopause or at certain stages of the menstrual cycle.

Apply 1/8 to 1/4 teaspoon daily to thin skin areas such as the neck, chest, or inner arms. Rotate application sites and follow the usage instructions on the packaging.

Progesterone cream is generally safe to use, but it's advisable to consult your doctor before use. Progesterine Balancing Cream contains natural progesterone, is plant-based, and cruelty-free.

In most cases, you can effectively combine progesterone cream with other supplements, and it can indeed be a valuable addition to a healthy lifestyle. However, always ensure this is done in consultation with your healthcare provider. Also, if you are on medication, check with your doctor to ensure you can use this cream safely.

Creatine is a naturally occurring substance in the body that aids in supplying energy to your muscles. It enhances performance during short, explosive efforts and supports muscle growth. Want to know more? Read all about it here.

The most proven and effective form is creatine monohydrate. If you opt for a supplement with creatine monohydrate, you're making a sound choice. For added assurance, you can choose the patented Creapure®, globally recognised as top quality.

Creatine is primarily used by (strength) athletes, both men and women. You should take creatine every day, even on rest days. The best time is during or after a meal containing carbohydrates and proteins, for better absorption. Read more about when to take creatine here.

Electrolytes are minerals, including magnesium, calcium, and sodium, that assist your body with hydration, muscle function, and nerve signals. They are particularly important during exercise or when experiencing fluid loss. Want to learn more? Read all about electrolytes here.

ORS (Oral Rehydration Solution) typically contains a combination of electrolytes and glucose for quick absorption. It is aimed at hydration during diarrhoea or dehydration. An electrolyte supplement often contains only the minerals.

If you are engaging in intense exercise for more than 60 minutes, sweating a lot, or training in a warm environment, it is wise to use an electrolyte drink or to supplement your water with electrolyte powder to replenish lost minerals and restore your hydration levels. Want to know more? Read here about when electrolytes are a good idea.

Creating an account with Vitaminstore is simple and quick. Follow these steps:

1. Click on Account (the profile icon) at the top right of the website.
2. Under Create a free new account, click on ‘Create Now’.
3. Enter your first name, last name, and email address and click on Next.
4. Choose a password and optionally select your title.
   • The password must contain 8 to 50 characters.
5. You can choose to enter your address:
   • This is not mandatory and can be unchecked.
   • Filling it in is handy for faster online ordering.
   • During ordering, you can always adjust the delivery address.
6. Give consent for the processing of your data and click on Next.
7. (Optional) Enter additional details, such as:
   • Phone number
   • Date of birth
   • Friend code (click on I have a referral code and enter the code)
8. Click on Create Account at the bottom.

Your account is now ready for use

1. Click on Account/en (the profile icon) at the top right of the website.
2. Under Log in to My Vitaminstore, enter the email address associated with your account and your password.
3. Click on the orange button ‘Log in’.

If you created your online account with the same email address that you are known by in our store, your accounts will be automatically merged within a few days. This way, you can earn our Vitaminpoints both in-store and online.
If you are registered in the store with a different email address, please let us know: info@vitaminstore.nl, and we can change it for you.

Forgotten your password?

1. Go to the Password Recovery page.
2. Enter the email address associated with your account.
3. Click on ‘Recover Password’.
4. You will receive an email with a link to reset your password.

Didn't receive an email? Please check your spam folder.
Still having trouble? Get in touch with our customer service.

Want to change your current password?

Once logged in, click on Details and Preferences. Here, you can update your Personal Details, Login Information, Addresses, Preferences, and Password.

Changing your email address
To change your email address, go to Login Information, which can be found on the Personal Details page under Details & Preferences.

Changing your address
To change your address, go to Addresses, where you can update your default address, remove addresses, and add new ones. You will receive the Vitaminstore Magazine at your account's default address.

Please note, changes only apply to your Online Account. If you also have an account in-store and wish to update your address details, please send a message to info@vitaminstore.nl or pop into one of our stores.

For our partner programme, we collaborate with Daisycon. This Dutch network has extensive experience as an intermediary between online shops and other websites. Before you can promote us, you need to register with Daisycon. This is free and completely without obligation.  
Daisycon records whether the visitors you refer via our banners or text links proceed to a transaction. For every confirmed transaction, you receive an attractive commission. Click here to read more about our affiliate programme or to sign up directly!

When you order online at Vitaminstore, you can choose to have your order delivered to an address (home, work, or as a gift to another address) or to collect it from a pick-up point or a Vitaminstore shop near you.

Placing an order goes as follows:

1. Place a product in your shopping basket.
   • Want to order straight away? Then click ‘Go to basket’.
   • Want to continue shopping? Click ‘Continue shopping’.
2. Have you added all your desired products? Then proceed to the next step.
3. Do you have a discount code?
   • Enter it below the orange button ‘Proceed to checkout’ at Apply discount code (optional) and click ‘Apply’.
4. Click ‘Proceed to checkout’.
5. Log in to your customer account, create a new account (for your first order) or choose to proceed as a guest .
   • Already logged in? You will be taken directly to shipping & payment.
6. Choose at Delivery how you want to receive the order:
   • Delivered to an address
   • Collect from a pick-up point
   • Collect from a Vitaminstore shop
7. Choose at Delivery methods your preference, such as:
   • Regular PostNL delivery
   • Evening delivery
   • Collect from a pick-up point
8. Check the summary of your order:
   • View the total amount and items.
   • Want to make any changes? Then click ‘Back to basket’.
9. Is everything correct? Then choose your payment method.
10. Scroll down and click ‘Proceed to payment’.
    • After this step, you can no longer make changes yourself.
11. Once the payment is completed, your order will be processed by us.

Do you notice anything wrong after ordering? Then contact our customer service as soon as possible via info@vitaminstore.nl.

Our range consists of different product groups, each with its own delivery time. On the product page, depending on the product, there are two types of delivery times:

Order by 23:59, delivered tomorrow
This applies to the majority of our range that is directly available, including all Vitaminstore brand and Solgar products.

• Orders placed on weekdays before 23:59 are typically dispatched the same day.
• Orders placed between Saturday and Sunday 21:00 are dispatched on Sunday.

Order today, delivered in 1-2 working days!
This applies to products with a slightly longer delivery time, such as specific brands. If you order this product between Thursday and Sunday, your order will be processed and dispatched on Monday.

If your order contains products with different delivery times, they will be combined and delivered in one go. As a result, the delivery time of 1–2 working days applies.

*During busy periods or exceptions (such as holidays or promotions), delivery may take a little longer. Once your order is on its way, we will keep you updated via email.

Your order is being shipped with PostNL. Once your order has been handed over to the carrier, you will receive an email from us with a track & trace code. With this code, you can see when your order will be delivered and where your parcel is located.

Track your parcel via PostNL: Track & trace (enter your track & trace code and postcode)

PostNL will attempt delivery of your parcel once. Not at home? Then it will be taken to a PostNL collection point near you. It will be available there for 7 days for you to collect. Please note: PostNL no longer leaves notes, so keep an eye on the track & trace code for updates or changes.

Parcel marked as 'delivered', but not received

First, check the following:

• Check in the track & trace if the parcel might have been delivered to the neighbours.
• Check if the parcel has been sent to a collection point.
• See if it has been left in or around your house (sometimes placed by the back door or in a shed).

Have you checked everything and still not received the parcel?
Then contact our customer service via info@vitaminstore.nl. We will then initiate an investigation with PostNL and ensure an appropriate solution.

Once an order is placed, unfortunately, we cannot cancel or change it. Our system processes orders immediately to ensure prompt delivery.

What can you do?

Haven't received your order yet?

• Refuse the package at the door with the courier
• It will then automatically be returned to us
• You will receive the purchase amount back in your account within 14 working days

Already received your order?

• Return it within 14 days of receipt
• Products must be unopened and undamaged
• See "How do I return my order?" for the procedure

Questions? Contact us via info@vitaminstore.nl.

If you would like a digital invoice, please create an account before placing an order. After your purchase, you can easily download the invoice by clicking on the order in my orders within your account and then clicking the button “download invoice (pdf)” at the top right.

If you would like to receive an invoice as a guest, please contact our customer service at info@vitaminstore.nl after placing your order and mention your order number. 

We no longer send paper invoices with online orders. 

1. Click on the shopping cart at the top right corner
2. Under the orange button "Proceed to checkout", you will see "Apply discount code (optional)"
3. Click on it and enter your discount code
4. The discount will be applied automatically

You will see the discount directly in your shopping cart before you check out.

Having trouble?
Check whether:

• The discount code is entered correctly (pay attention to capitalisation and spaces)
• The code is still valid (not expired)
• The code applies to the products in your shopping cart
• You have reached the minimum order amount (if applicable)

Still not working? Get in touch via info@vitaminstore.nl/en with the discount code you are trying to apply.

Have you placed an order within a promotional period and forgotten to apply your discount code? Then contact our customer service via info@vitaminstore.nl. Provide your details, your order number, and your valid discount code, and we will ensure your discount is applied to your order.

That’s unfortunate! We strive to ensure your order is delivered complete and correctly, but sometimes things do go awry.

Please contact our customer service directly at info@vitaminstore.nl . Please include:

• Your order number
• Which product is missing or incorrect
• If incorrect product: a photo of what you received

We will then promptly arrange an appropriate solution by sending the correct product or refunding your order.

We're sorry to hear that your order hasn't quite met your expectations!

Returning a product or order is very straightforward and can be done within 14 days of receipt.

Return in-store (free)
You can also return (part of) your order for free at one of our stores. In this case, you do not need to register your return via the return portal.

Return by post
For this, use our return portal. There, you can quickly and easily register your return and download the shipping label.

Please note: Returning via the return portal is not free; the shipping costs are at your own expense.

Would you like to know exactly how the return process works? Read here step by step how you can return (part of) your order.

Important note
Do not use the return portal to ask questions about shipping, delivery times, or complaints. For these queries, you can contact info@vitaminstore.nl or call our customer service.

If your package hasn't been delivered, but it does appear in track & trace, first check if it might have been delivered to your neighbours (no notes are left in the mailbox anymore, check the carrier's site or app). If they haven't received your package either, please contact our customer service at info@vitaminstore.nl. 

Shipping is always free for:

• Products from Vitaminstore brand and Solgar Vitamins

• Orders over € 25,- in the Netherlands, Belgium, and Germany

For orders under € 25,- (with only non-Vitaminstore brand and Solgar products), we charge € 3.95 shipping costs.

The rates for other countries can be found here.

Good to know: the minimum order value at Vitaminstore is € 7.50.

Germany and Belgium
Free shipping on orders over €25.
For orders under €25, we charge €3.95 for shipping.

Denmark, France, Italy, Luxembourg, Monaco, Austria, Spain, United Kingdom, and Sweden
€19.95 shipping cost per order.

Bosnia and Herzegovina, Cyprus, Finland, Greece, Hungary, Ireland, Croatia, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Czech Republic, Turkey, and Switzerland
€24.95 shipping cost per order.

Argentina, Australia, Brazil, Canada, China, Hong Kong, Japan, New Zealand, Nigeria, Saudi Arabia, Singapore, Suriname, Taiwan, United Arab Emirates, and South Africa
€34.95 shipping cost per order.

We currently ship only to the countries mentioned above.
Prices are subject to change.

Enter a 10-digit number (without spaces or hyphens), both in your account and at the shipping address.

How unfortunate that your product has arrived damaged!

Please report a broken or damaged product directly to our customer service via info@vitaminstore.nl and include a photo of the product and packaging.

Do not report this via the return portal.

We will ensure a suitable solution as soon as possible, such as sending a replacement shipment or refunding your order.

Yes, you can break tablets in half or crush them into powder using a tablet crusher or mortar and pestle. Capsules can be carefully opened and mixed with water, juice, yoghurt, or a smoothie if needed.

It's normal for supplements to vary slightly in colour, scent, or taste from one production batch to another.

• Natural ingredients: Many supplements contain natural ingredients such as herbs, algae, or fruits. These can vary slightly in colour and scent depending on the harvest or season. This does not affect the quality or efficacy.
• Production process: Different production batches may show minimal colour variations, especially in products without artificial colourings.
• Storage: How you store your supplements can affect their colour. Always store them in a dry, cool place away from direct sunlight.
  
  

Is the difference extreme or does the product smell odd? Please contact us at info@vitaminstore.nl.

Not all vitamins and herbs are suitable during pregnancy. In particular, high doses of vitamin A, certain herbal extracts, and combinations with caffeine should be avoided. Our pregnancy products are carefully formulated according to official guidelines and contain only safe, proven ingredients. Always seek advice from your doctor or midwife before using supplements during pregnancy.

Yes, usually that's not a problem. It's best to take the supplements with or after a meal, or at a time of day when you feel the least nauseous. If taking tablets is difficult, you might opt for soft capsules or gummies. Always seek advice from your doctor or midwife before using supplements during pregnancy.

The supplements from the Vitaminstore brand are developed based on scientific insights, with well-absorbable forms of vitamins and minerals (such as folate instead of folic acid). They contain no unnecessary additives and are produced according to high-quality standards. Our team of experts combines years of practical experience with scientific insights and official guidelines to arrive at the best formulations.

No worries, it's not a big deal. Just skip the missed dose and continue with your normal schedule the following day. Do not take a double amount; your body builds up the supply gradually. Consistent daily use is more important than one missed day. Always consult your doctor or midwife before using supplements during pregnancy.

Berberine is a natural compound found in plants such as the Berberis. It has been used for centuries in traditional Chinese and Ayurvedic medicine. Nowadays, you can also find it as a supplement: berberine capsules or tablets.

Berberine has several health benefits:

• Berberine contributes to maintaining normal triglyceride levels in the blood*
• Berberine helps maintain a natural blood sugar level*
• Berberine supports the liver's cleansing function*

* Health claims awaiting approval by the European Commission. 

Not every berberine supplement is of the same quality. Want to ensure you're getting the best berberine? Opt for Rebersa®, a patented, high-quality form containing 97–102% berberine salts. You can find which form is used in a berberine supplement on the ingredients list.

Natural menopause supplements often contain herbal ingredients such as sage, soy, hops, or red clover. They are designed to provide support during menopause.

Supplements containing red clover and black cohosh can support with menopausal symptoms such as mood swings, irritability, and hot flushes*.
* Health claims pending approval by the European Commission. 

During menopause, you may experience (unwanted) weight gain. To understand why this happens and what you can do about weight gain during menopause, read this blog.

The best supplements for menopause are those that cater to your personal needs. Consider menopause supplements with natural ingredients like sage or red clover, possibly supplemented with vitamins and minerals. It's also wise to look for products with minimal additives and fillers, as well as certifications or additional components for enhanced absorption. What works for one person may not have the same effect for another. Therefore, it is advisable to seek proper guidance when selecting the best supplement.

A change in your menstrual cycle can have various causes. Stress, weight loss, excessive exercise, or a hormonal imbalance can all affect your cycle. Certain medications or contraceptives can also disrupt your cycle. If you suddenly have a shorter cycle (for example, 25 days or less), or if your period is absent, it may indicate a change in your oestrogen or progesterone levels. Want to learn more about hormones and hormonal changes? Read more here. Note: this is for informational purposes and in no way replaces medical advice. Always seek advice from your healthcare provider.

The luteal phase is the period between your ovulation and your menstruation. During this phase, the hormone progesterone rises while oestrogen decreases. This can lead to symptoms such as irritability, fatigue, or a dip in your mood. Many women recognise this as PMS. A fluctuating cycle in women and mood often go hand in hand. Want to know more? Read all about hormonal changes here. Note: this is intended for informational purposes only and in no way replaces medical advice. Always consult your treating physician for guidance.

A normal cycle lasts on average 28 days, but anything between 21 and 35 days can be considered normal. Therefore, a menstrual cycle of 25 days is quite common. Pay particular attention to the signals from your body: do you experience a lot of pain, extreme mood swings, or does your cycle vary each month? If so, it might be wise to seek additional support, such as supplements for hormones during menstruation. For instance, Vitex agnus castus (chaste tree), which promotes a normal and regular menstruation*. Please note: this is purely informative and in no way replaces medical advice. Always consult your treating physician.
* Health claim pending approval by the European Commission.