FAQ

Super Multi is designed for adults who wish to supplement their daily diet with high-quality vitamins, minerals, and other ingredients. If you have specific health questions, are pregnant, breastfeeding, or have a medical condition, we recommend consulting with one of our health coaches or your healthcare provider beforehand. The supplement supports a healthy lifestyle but does not replace medical advice or treatment.

Solgar vitamins are available at specialised health shops, chemists, and online stores. At Vitaminstore, you can find a wide range of Solgar products, both in our physical shops and online. We are here to provide you with personal advice to help you make the right choice.

Daily3 is the smartest foundation for your health with a multivitamin, magnesium, and omega-3, designed to broadly support your body. Getting all the nutrients your body needs every day is quite a challenge. You can supplement your healthy diet with Daily3, ensuring you miss nothing.

Progesterone is essential in balancing oestrogen and progesterone. A deficiency can lead to oestrogen dominance, causing symptoms like mood swings, PMS, sleep disturbances, and weight gain. The cream…

• promotes natural hormone balance

• reduces menopausal symptoms

• contributes to a healthy menstrual cycle

This progesterone cream is ideal for women with:

• Low progesterone during phases of PMS or menopause

• Symptoms of oestrogen dominance

• Menopausal complaints such as hot flushes and night sweats

Apply 0.5 ml of cream to the forearm or thigh in the evening. Always consult your GP for advice during menopause or with hormonal complaints related to oestrogen and progesterone.

Many people are unaware that fibres and probiotics can enhance each other's effects. Psyllium fibres act as nourishment for the beneficial bacteria in your gut. This allows probiotics, such as those from Now Probiotics, to establish themselves and multiply more effectively. This combination can be particularly beneficial after antibiotic use or when following an irregular diet.

Probiotics are live bacteria that naturally occur in your gut and contribute to a healthy gut flora. Using a good probiotic, such as those from Now Probiotics, can provide support for digestive issues like diarrhoea or bloating.

For optimal effectiveness in the gut, it's best to take probiotics on an empty stomach or just before bedtime.

The choice depends on your needs. Formulas containing Lactobacillus acidophilus and fibres such as psyllium provide broad support for the gut.

Progesterone cream contains natural progesterone that is absorbed through the skin. It can assist when there are higher oestrogen levels than progesterone levels (oestrogen dominance), such as during menopause or at certain stages of the menstrual cycle.

Apply 1/8 to 1/4 teaspoon daily to thin skin areas such as the neck, chest, or inner arms. Rotate application sites and follow the usage instructions on the packaging.

Progesterone cream is generally safe to use, but it's advisable to consult your doctor before use. Progesterine Balancing Cream contains natural progesterone, is plant-based, and cruelty-free.

In most cases, you can effectively combine progesterone cream with other supplements, and it can indeed be a valuable addition to a healthy lifestyle. However, always ensure this is done in consultation with your healthcare provider. Also, if you are on medication, check with your doctor to ensure you can use this cream safely.

Creatine is a naturally occurring substance in the body that aids in supplying energy to your muscles. It enhances performance during short, explosive efforts and supports muscle growth. Want to know more? Read all about it here.

The most proven and effective form is creatine monohydrate. If you opt for a supplement with creatine monohydrate, you're making a sound choice. For added assurance, you can choose the patented Creapure®, globally recognised as top quality.

Creatine is primarily used by (strength) athletes, both men and women. You should take creatine every day, even on rest days. The best time is during or after a meal containing carbohydrates and proteins, for better absorption. Read more about when to take creatine here.

Electrolytes are minerals, including magnesium, calcium, and sodium, that assist your body with hydration, muscle function, and nerve signals. They are particularly important during exercise or when experiencing fluid loss. Want to learn more? Read all about electrolytes here.

ORS (Oral Rehydration Solution) typically contains a combination of electrolytes and glucose for quick absorption. It is aimed at hydration during diarrhoea or dehydration. An electrolyte supplement often contains only the minerals.

If you are engaging in intense exercise for more than 60 minutes, sweating a lot, or training in a warm environment, it is wise to use an electrolyte drink or to supplement your water with electrolyte powder to replenish lost minerals and restore your hydration levels. Want to know more? Read here about when electrolytes are a good idea.

Click on Account (or the profile icon) at the top right of the site and click on the button "Create now" under Create a new account for free. Fill in the form completely.  
Use only 10 digits for your phone number (so without spaces or hyphens).  
If you have a friend code, enter it under "I have a referral code".  
Click the Create account button at the bottom and your account is ready for use.

Click on Account (or the profile icon) at the top right of the site and enter the email address of your account and your password at Log in to My Vitaminstore. Then click on the orange "Log in" button.

If you created your online account with the same email address that you are known by in our store, your accounts will be automatically merged within a few days. This way, you can earn our Vitaminpoints both in-store and online.
If you are registered in the store with a different email address, please let us know: info@vitaminstore.nl, and we can change it for you.

Forgotten your password?

On the page https://www.vitaminstore.nl/passwordrecovery, enter your email address and click on the 'Reset Password' button. You will then receive a link via your email address to reset your password. If you encounter any issues, please contact our customer service.

Want to change your current password?

Once logged in, click on Details and Preferences. Here, you can update your Personal Details, Login Information, Addresses, Preferences, and Password.

Changing your email address
To change your email address, go to Login Information, which can be found on the Personal Details page under Details & Preferences.

Changing your address
To change your address, go to Addresses, where you can update your default address, remove addresses, and add new ones. You will receive the Vitaminstore Magazine at your account's default address.

Please note, changes only apply to your Online Account. If you also have an account in-store and wish to update your address details, please send a message to info@vitaminstore.nl or pop into one of our stores.

Our affiliate programme offers many benefits, such as:  

• Attractive commissions 
• Good promotional materials 
• Quick approval of transactions 
• Long cookie duration 
• Opportunities for exclusive campaigns

For our partner programme, we collaborate with Daisycon. This Dutch network has extensive experience as an intermediary between online shops and other websites. Before you can promote us, you need to register with Daisycon. This is free and completely without obligation.  
Daisycon records whether the visitors you refer via our banners or text links proceed to a transaction. For every confirmed transaction, you receive an attractive commission. Click here to read more about our affiliate programme or to sign up directly!

When you order online, you can choose to have the order delivered to an address (home, work, as a gift to another address) or to collect the ordered products at a pick-up point or a Vitaminstore shop near you.

Placing an order on our website is simple and consists of the following steps:

1. When you have placed a product in your shopping cart, you can choose to order immediately (click "go to shopping cart") or save for later (click "continue shopping").
2. Once you have placed all your desired products in the shopping cart, you can proceed to the next step of ordering.
3. Do you have a discount code? Then enter it in the box under the orange button "Proceed to checkout" (Apply discount code (optional)) and click apply.
4. Then click the orange button "Proceed to checkout"
5. In this step, you can log into your customer account, create an account (register*) if you are ordering for the first time, or continue as a guest. If you are logged in, you will go directly to shipping & payment.
6. Then choose at Delivery whether you want the order delivered to an address, delivered to a pick-up point, or collected from one of our shops.
7. At Delivery methods, choose how you want the package delivered; Regular PostNL delivery, evening delivery, or pick-up at a pick-up point.
8. In the Summary, you will see what the total amount is and which items you want to order. If you want to change something, click the button at the bottom of the page "Back to shopping cart".
9. Is everything correct? Then you can choose the payment method. Then scroll down and click at the bottom on the orange button: "Proceed to payment". After this, you can no longer change anything in the order.
10. After clicking the 'Proceed to payment' button, the order is completed and will be processed by us. If you still see something that is not correct, please contact our customer service.

Our range consists of different product groups, each with its own delivery time:

Order by 23:59, receive it tomorrow
This applies to the majority of our range that is directly available, including all Vitaminstore brand and Solgar products.

• Orders placed on weekdays before 23:59 are usually shipped the same day.
• Orders placed between Saturday and Sunday at 21:00 are shipped on Sunday.

Order by 21:00, receive it the day after tomorrow
This applies to products with a slightly longer delivery time, such as specific brands. If you order between  Thursday 21:00 and Sunday 21:00, your order will be processed and shipped on Monday.

*During busy periods or exceptions (such as holidays or promotions), delivery may take a little longer. Once your order is on its way, we will keep you updated via email.

Your order is being shipped with PostNL. Once your order has been handed over to the carrier, you will receive an email from us with a track & trace code. With this code, you can see when your order will be delivered and where your parcel is located.

Track your parcel via PostNL: Track & trace (enter your track & trace code and postcode)

PostNL will attempt delivery of your parcel once. Not at home? Then it will be taken to a PostNL collection point near you. It will be available there for 7 days for you to collect. Please note: PostNL no longer leaves notes, so keep an eye on the track & trace code for updates or changes.

Parcel marked as 'delivered', but not received

First, check the following:

• Check in the track & trace if the parcel might have been delivered to the neighbours.
• Check if the parcel has been sent to a collection point.
• See if it has been left in or around your house (sometimes placed by the back door or in a shed).

Have you checked everything and still not received the parcel?
Then contact our customer service via info@vitaminstore.nl. We will then initiate an investigation with PostNL and ensure an appropriate solution.

Once an order has been placed, unfortunately, we can no longer cancel or change it. Our system processes orders immediately to ensure prompt delivery.

What can you do?

Order not yet received?

• Refuse the package at the door with the courier
• It will then automatically be returned to us
• You will receive a refund

Order already received?

• Return within 14 days of receipt
• Products must be unopened and undamaged
• See "How do I return my order?" for the procedure

Questions? Contact us via info@vitaminstore.nl.

If you would like a digital invoice, please create an account before placing your order. After your order, you can easily download the invoice by clicking on the order in your account and then clicking the button "download invoice (pdf)" at the top right.

We no longer send paper invoices with online orders.

1. Click on the shopping cart at the top right
2. Below the orange "Proceed to Checkout" button, you'll see "Apply discount code (optional)"
3. Click on it and enter your discount code
4. The discount will be automatically applied

You will see the discount directly in your shopping cart before you check out.

Having trouble?
Check if:

• The discount code is entered correctly (pay attention to capitalisation and spaces)
• The code is still valid (not expired)
• The code is applicable to the products in your basket
• You have reached the minimum order amount (if applicable)

Is the code still not working? Contact us at info@vitaminstore.nl with the discount code you are trying to apply.

Have you placed an order within a promotional period and forgotten to apply your discount code? Then contact our customer service via info@vitaminstore.nl. Provide your details, your order number, and your valid discount code, and we will ensure your discount is applied to your order.

We do everything we can to ensure your order is delivered complete and in good condition. Unfortunately, sometimes things do go wrong. We advise you to take a clear photo of the condition of the product upon receipt and email it to us along with the order number and your details via info@vitaminstore.nl. In consultation, we will provide an appropriate solution.

We're sorry to hear that your order hasn't quite met your expectations!

Returning a product or order is very straightforward and can be done within 14 days of receipt.

Return in-store (free)
You can also return (part of) your order for free at one of our stores. In this case, you do not need to register your return via the return portal.

Return by post
For this, use our return portal. There, you can quickly and easily register your return and download the shipping label.

Please note: Returning via the return portal is not free; the shipping costs are at your own expense.

Would you like to know exactly how the return process works? Read here step by step how you can return (part of) your order.

Important note
Do not use the return portal to ask questions about shipping, delivery times, or complaints. For these queries, you can contact info@vitaminstore.nl or call our customer service.

If your package hasn't been delivered, but it does appear in track & trace, first check if it might have been delivered to your neighbours (no notes are left in the mailbox anymore, check the carrier's site or app). If they haven't received your package either, please contact our customer service at info@vitaminstore.nl. 

Shipping is always free for:

• Products from Vitaminstore brand and Solgar Vitamins

• Orders over € 25,- in the Netherlands, Belgium, and Germany

For orders under € 25,- (with only non-Vitaminstore brand and Solgar products), we charge € 3.95 shipping costs.

The rates for other countries can be found here.

Good to know: the minimum order value at Vitaminstore is € 7.50.

Germany and Belgium
Free shipping on orders over €25.
For orders under €25, we charge €3.95 for shipping.

Denmark, France, Italy, Luxembourg, Monaco, Austria, Spain, United Kingdom, and Sweden
€19.95 shipping cost per order.

Bosnia and Herzegovina, Cyprus, Finland, Greece, Hungary, Ireland, Croatia, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Czech Republic, Turkey, and Switzerland
€24.95 shipping cost per order.

Argentina, Australia, Brazil, Canada, China, Hong Kong, Japan, New Zealand, Nigeria, Saudi Arabia, Singapore, Suriname, Taiwan, United Arab Emirates, and South Africa
€34.95 shipping cost per order.

We currently ship only to the countries mentioned above.
Prices are subject to change.

Enter a 10-digit number (without spaces or hyphens), both in your account and at the shipping address.

How unfortunate that your product has arrived damaged!

Please report a broken or damaged product directly to our customer service via info@vitaminstore.nl and include a photo of the product and packaging.

Do not report this via the return portal.

We will ensure a suitable solution as soon as possible, such as sending a replacement shipment or refunding your order.

Go to request a new password.
Here, enter your email address and we'll send you an email to create a new password.

Yes, you can break tablets in half or crush them into powder using a tablet crusher or mortar and pestle. Capsules can be carefully opened and mixed with water, juice, yoghurt, or a smoothie if needed.

It's normal for supplements to vary slightly in colour, scent, or taste from one production batch to another.

• Natural ingredients: Many supplements contain natural ingredients such as herbs, algae, or fruits. These can vary slightly in colour and scent depending on the harvest or season. This does not affect the quality or efficacy.
• Production process: Different production batches may show minimal colour variations, especially in products without artificial colourings.
• Storage: How you store your supplements can affect their colour. Always store them in a dry, cool place away from direct sunlight.
  
  

Is the difference extreme or does the product smell odd? Please contact us at info@vitaminstore.nl.

Not all vitamins and herbs are suitable during pregnancy. In particular, high doses of vitamin A, certain herbal extracts, and combinations with caffeine should be avoided. Our pregnancy products are carefully formulated according to official guidelines and contain only safe, proven ingredients. Always seek advice from your doctor or midwife before using supplements during pregnancy.

Yes, usually that's not a problem. It's best to take the supplements with or after a meal, or at a time of day when you feel the least nauseous. If taking tablets is difficult, you might opt for soft capsules or gummies. Always seek advice from your doctor or midwife before using supplements during pregnancy.

The supplements from the Vitaminstore brand are developed based on scientific insights, with well-absorbable forms of vitamins and minerals (such as folate instead of folic acid). They contain no unnecessary additives and are produced according to high-quality standards. Our team of experts combines years of practical experience with scientific insights and official guidelines to arrive at the best formulations.

No worries, it's not a big deal. Just skip the missed dose and continue with your normal schedule the following day. Do not take a double amount; your body builds up the supply gradually. Consistent daily use is more important than one missed day. Always consult your doctor or midwife before using supplements during pregnancy.

Berberine is a natural compound found in plants such as the Berberis. It has been used for centuries in traditional Chinese and Ayurvedic medicine. Nowadays, you can also find it as a supplement: berberine capsules or tablets.